By Chris Lamberton – CEO TrustPortal
Gartner defines ‘Hyperautomation’ as a business-driven, disciplined approach that organizations use to rapidly identify, vet and automate as many business and IT processes as possible. Hyperautomation involves the orchestrated use of multiple technologies, tools or platforms, including some or all of the following:
- Artificial intelligence (AI)
- Machine learning
- Event-driven software architecture
- Robotic process automation (RPA)
- Business process management (BPM) and intelligent business process management suites (iBPMS)
- Integration platform as a service (iPaaS)
- Low-code/no-code tools
- Packaged software
- Other types of decision, process and task automation tools
In practice, most organisations will not be so ambitious as to embrace all of the above at once but instead will take a more measured approach, step by step, assessing the benefits at each stage.
No two sets of circumstances are the same however and so much depends upon the urgency of the business requirement. Some organisations do not have time on their side and are forced to take much larger steps than they might feel comfortable with.
For instance, one client insisted on no less than a 25% cost reduction within 12 months in a function employing thousands of staff. Pleasingly we achieved 34% hence I am here writing this article!
There is no doubt redesigning the process end to end will deliver the highest returns in terms of cost savings; client satisfaction; staff productivity and an organisation’s agility. An RPA based approach can now deliver on this. The harder issue is an organisation’s willingness to be radical rather than incremental by taking the easier decision to simply automate the existing process. The latter will deliver some benefits but not the impactful ones required to be transformative.
Fortunately, the technology is flexible enough for either approach and an incremental one can quickly evolve to a transformative one, to suit the pace required of the business.
I am pleased to say that we at TrustPortal with our delivery partners are living proof that the promise of what is now termed Hyperautomation is deliverable in practice. Having grown tenfold in the last two years, my role as CEO is to ensure we keep up with the demand – hence asking ScaleUp Group to get us the funding for the extra resources we now need to do so.